Refunds & Credits Policy
Draft pending qualified legal review. This policy has not yet been reviewed by qualified counsel and may change before launch.
Effective 1 September 2026
Paid plans are prepaid and generally non-refundable once your plan starts. We do fix payment mistakes: we refund or credit wrong amounts, duplicates, late payments and name conflicts. We also refund unused time if we end your plan without cause. All amounts are in USDC.
4.1 Plans covered
| Plan | Price per name per month | Bandwidth | Monthly transfer |
|---|---|---|---|
| Free | 0 USDC | 100 kB/s | 500 MB |
| Tier 1 | 1 USDC | 1 MB/s | 10 GB |
| Tier 2 | 2 USDC | 3 MB/s | 100 GB |
| Tier 3 | 4 USDC | 5 MB/s | 500 GB |
The pricing page is the authoritative source; this table reflects the catalog effective 2026-09-01.
4.2 Payment exceptions
We grant a plan only when the exact amount settles; we never grant part of a plan.
| Situation | What we do |
|---|---|
| Underpaid | Refund the amount received, or let you top up to the offer price within the offer's validity |
| Overpaid | Grant the plan and refund the excess, or add it to your credit balance at your choice |
| Duplicate payment for the same offer | Refund or credit the duplicate in full |
| Payment settles after the offer expired | Refund or credit in full; you may accept a new offer |
| Name taken by another customer before settlement | Refund or credit in full, or offer a different name |
| Wrong asset or wrong network | We cannot credit it. If we control the receiving address on that network, we will try to recover it on request, at our discretion, minus network fees |
4.3 Service problems
We offer no service-level agreement on standard plans. If an outage caused by us makes a paid Endpoint unavailable for more than 24 consecutive hours, you may ask for a pro-rata credit for that time. Requests must reach us within 30 days of the outage.
4.4 Termination
- We end your plan without cause (for example, we discontinue a tier): pro-rata refund of the unused period.
- We suspend or end your plan for a breach of the Terms or Acceptable Use Policy: no refund, unless the law requires one.
- You cancel or delete your account: your plan runs to the end of the period you paid for, and no pro-rata refund is due. Credits are lost when deletion completes.
4.5 Consumers' right of withdrawal
If you are a consumer in the EU, UK or a country with similar rules, you would normally have 14 days to withdraw from a contract for digital services. When you accept an offer, you ask us to start the service immediately. You also acknowledge that you lose the right of withdrawal once the plan is fully performed, and that you pay for the portion used before any withdrawal. Nothing here limits other rights mandatory consumer law gives you.
4.6 Credits
Credits are recorded against your account in USDC value and apply automatically to your next offer. They have no cash value, cannot be transferred, and expire 12 months after issue. Credits require an account; payments made with a Key alone are refunded instead.
4.7 How refunds are paid
- Email billing@127ohoh1.com within 30 days of the payment, with the transaction hash and the Endpoint name.
- We reply within 5 business days and pay approved refunds within 14 days.
- Refunds go in USDC to the wallet that paid, minus network fees. We do not pay to a different address unless you prove control of the original one.
- We will not pay a refund to an address on a Sanctions List or one frozen by the stablecoin issuer. We may withhold refunds while fraud or abuse is under investigation.
We do not refund in fiat currency or other assets. We are not liable for changes in the market value of USDC.